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Windows 7 – 0x0000007a error when printing

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Windows 7 pro 64 bit OS. 

Brand new install with all updates and service packs installed.

When I plugged in the printer, it searched Windows Updates and installed the printer.  It looked good in “Devices and Printers” but when I tried to print, I got this error:

Test page failed to print.  Would you like to view the print troubleshooter for assistance?  Operation could not be completed (error 0x0000007a).

 

Fix 1:

  1. Open Devices and Printers
  2. Right click on the affected printer and select Remove device.
  3. Unplug the USB cable from the printer or PC
  4. Click on the Start button and type Print Management and hit enter.  You will get this window.  
  5. Click “All Drivers” to expand the folder.
  6. Right click on the affected printer driver and click Remove Driver Package.  
  7. Reboot
  8. Plug the printer USB cable back in and it should re-install and work. 

Fix 2:

  1. Reboot into Safe-Mode by pressing the F8 key during boot-up.
  2. Navigate to C:\Windows\System32\spool\drivers
  3. Check all the folders for a folder titled “3″ and rename them to “3-OLD”.  
  4. Close window and open Devices and Printers”
  5. Right click on the affected printer and select Remove device.
  6. Unplug the USB cable from the printer or PC
  7. Reboot
  8. Plug the printer USB cable back in and it should re-install and work. 
 

 


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